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Customer Survey
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Did you feel that the service advisor took the time to understand your service and repair needs?
Very Satisfied
Satisfied
Neither/Nor
Dissatisfied
Very Dissatisfied
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Were you given an explanation of the work done on your [vehicle]?
Very Satisfied
Satisfied
Neither/Nor
Dissatisfied
Very dissatisfied
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Was your [vehicle] ready at the time & date originally promised?
Very Satisfied
Satisfied
Neither/Nor
Dissatisfied
Very dissatisfied
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If no, were you notified in advance?
Very Satisfied
Satisfied
Neither/Nor
Dissatisfied
Very dissatisfied
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In general, what was your level of satisfaction with the job performed by the Service Advisor?
Very Satisfied
Satisfied
Neither/Nor
Dissatisfied
Very dissatisfied
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When you got your vehicle back, was it clean?
Very Satisfied
Satisfied
Neither/Nor
Dissatisfied
Very dissatisfied
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Were the vehicle's problems fixed right on the first visit?
Very Satisfied
Satisfied
Neither/Nor
Dissatisfied
Very dissatisfied
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Based on the service experience of your vehicle, what was your level of satisfaction with the Dealer
Very Satisfied
Satisfied
Neither/Nor
Dissatisfied
Very dissatisfied